Frequently asked questions

Billing and Payments

An invoice will be issued to you via email seven (7) working days before the actual packing date. Please do make arrangements to settle the invoice by the first packing day itself.

Job cancellation and postponement fees apply as follows:

Job cancellations:

  • A nominal fee of US$200 will be levied if the job is cancelled less than three (3) working days before it is due to start.
  • A fee of US$500 will be levied if the job is cancelled on the day the move is due to start, or at any time after the move has commenced.

If you postpone the job, no additional fees will be imposed if you inform us seven (7) working days in advance. However, peak period surcharges may apply depending on the season.

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