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Frequently asked questions

Surveying Your Home

We offer 3 different survey options designed to suit your personal preference. You may opt for an online video survey for maximum convenience, a DIY survey for flexibility or request for a traditional in-person survey with our professional surveyors.
Moovaz video surveys represent a new way of performing estimates over a two-way video chat. It allows for you to complete a guided survey at a time of your personal convenience. Following the survey, our team would review the clip to accurately inventorise and document your items to generate a moving quote based on your needs. Video surveys allow for transparent estimations and convenience, giving you a better customer experience.
Our proprietary DIY survey tool is a flexible and stress-free way of taking stock of the inventory you would like to move, at a time and pace of your comfort. The tool is simple to use and has a tutorial which guides you through each of your rooms as you populate your moving list. Make informed decisions about what you would or would not like to move. Once you are comfortable and ready with your list for a quotation, simply register yourself on the platform and hit submit. Your assigned move manager will then contact you in the next available time slot to guide you through your moving process.
An on-site survey is done in-home by our surveyors, who will be there in-person to walk you through the various rooms and aid you in preparing your inventory list. You may request for an on-site survey directly on our website and a member of our team will be in touch to set up an appointment with you.

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