Frequently asked questions
How it Works
Moovaz is a dedicated digital platform designed to meet your modern day international relocation needs. It empowers you to create and manage your personal move from the comfort of your own home using just your smart device. Our platform brings price transparency to an otherwise opaque process, allowing you to compare instant guaranteed prices from reputable movers at once to make smarter decisions in minutes. Follow these simple steps:
- Plan your move: Tell us more about the locations, move size and date of your move.
- Tally your items: Using our available survey options, compute a list of items you are planning to bring along.
- Confirm your details: Review and confirm your move details.
- Enjoy your life well moved: Our friendly move manager will be in touch to guide you through the rest of your move.
Based on the origin and destination cities you have provided, together with the selected move date and volume, our platform calculates an optimal price point using back-end decisioning algorithms and puts forth a simple recommendation to you. Once you have indicated your preference, your assigned move manager will then guide you through the final processes of confirming your quotation based on the measurements.
Incidental/conditional charges refer to additional services that are usually not included in a standard quote. These include, but are not limited to:
- Special handling of complicated items
A handyman fee may apply on the actual move day if there is a need to dismantle, remove or uninstall complicated items such as built-in wardrobes, safes, pianos, overweight items (80 kg or more) and/or custom furniture (e.g. IKEA items).
- Shipping and crating of specialty art and antiques
A custom packing and crating fee may apply for purchasing specialty packing materials and to hire professional carpenters to build custom-made crates for your prized art and antiques, chandeliers and other valuables.
- Poor access fees
Additional fees for stair-carry, long-carry, shuttling, hoisting and craning services etc. may apply, if such services are required at the pick-up or delivery location due to poor access.
- Storage services
Warehousing and maintenance of your personal effects until a time of readiness or convenience for the completion of the move proper.
- Additional site delivery/pick-up
Additional fees may apply if there is a need to pick-up/deliver your items from/to more than one destination.
- Leftover items disposal
Additional fees may apply if there is a need for furniture removal services.
For all of the aforementioned, availability and fees may vary from case to case.
Rest assured that our movers will take utmost care when handling your belongings. However, your items will be exposed to inherent risks while in transit to your destination. We provide curated transit insurance options to protect your items throughout the entire move process and we encourage you to carefully consider them for peace of mind.